Ask a QuestionBest Fare Guarantee Frequently Asked Questions
1. What do I need to submit a claim?
2. How do I submit a claim?
3. How soon can I expect to hear from Northwest regarding my claim?
4. How will I know my claim is validated?
You will need to provide reservation information regarding your purchase:
- Confirmation number
- Dates of travel
- Flight number
- Origin and destination
- Your name
- Your e-mail address
- Your SkyMiles Number (if you have one)
- Competing fare
- Where lower fare was found
- Printouts / Screenshots of required pages from the other website where the lower fare was found
2. How do I submit a claim?
A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit.'
3. How soon can I expect to hear from Northwest regarding my claim?
Northwest Airlines will contact you within 24 hours of receiving your claim.
4. How will I know my claim is validated?
A nwa.com customer service representative will contact you regarding the validity of your claim.
