Planning

> Pre-planning and Advance Notice
> Seat Assignments
> Disability Seating Accommodations
> Medical Certificate
> Attendants
> Medical Equipment Power

Pre-planning and Advance Notice

We recommend that all our customers make their reservations as early as possible. Although we do not require information concerning the extent of your disability, the more information we have about you and any special requirements you have, the better prepared we are to meet your needs when you arrive at the airport.

We do require forty-eight (48) hours advance notice and one (1) hour advance check-in on the day of departure if you:

• require the packaging of a wheelchair battery for shipment as checked luggage, when necessary
• are traveling with a group of ten (10) or more people with disabilities.

Seat Assignments

With the exception of emergency exit rows, you may choose anywhere you want to sit onboard the aircraft. We recommend that you select your desired seating when you make your reservation. Seats can be reserved up to ninety (90) days prior to departure.

Disability Seating Accommodations

Northwest offers specific seating accommodations for our customers with disabilities. You may choose to sit in a bulkhead seat or a movable aisle armrest seat that may better accommodate you and your disability.

Northwest has set aside several Blocked Disability Seats on all Northwest operated aircraft solely for certain customers with disabilities to provide specific seating accommodations. Some of our Airlink flights also have seats set aside as well. These seats are identified on the seat map with a wheelchair symbol.

These Blocked Disability Seats are assigned in advance of travel to passengers meeting one of the following criteria:

• A passenger who uses an aisle chair to access the aircraft and cannot readily transfer over a fixed aisle armrest will be preassigned s eat with a moveable aisle armrest
• A passenger with a disability and a person assisting that individual with functions during the flight will be assigned seats together
• A passenger traveling with a service animal may request a bulkhead seat
• A passenger with a fused or immobilized leg may request a bulkhead seat

Passengers with a disability who do not meet one of the above criteria may advise Northwest of a need for special seating. They will be preassigned seating to meet their needs on a first-come, first served basis. This will include access to any open seat in the ticketed class of service excluding exit row seats. This includes some seats not available for preassignment to the general passenger population.

To reserve seating to accommodate a disability, please contact your travel agent or Northwest/KLM reservations at 1-800-225-2525 as soon as possible after booking your reservation. The Blocked Disability Seats can be preassigned only by our reservations staff.

Medical Certificates

Under certain conditions, Northwest may require you to present a medical certificate from your doctor. These conditions include:

• having a communicable disease or infection
• having a medical condition that gives reasonable doubt that you can complete the flight safely without extraordinary medical assistance during flight

When a medical certificate is requested by Northwest for any of the above reasons, it must be issued by a certified medical doctor within 10 days of flight.

When oxygen service is requested, the doctor must also state the need for oxygen and the rate of flow per minute required.

If you have a communicable disease or infection, the medical certificate must also state any conditions or precautions that Northwest must take to prevent transmission of the disease or infections. The certificate must also state that the disease or infection would not be communicable to other persons on the flight.

Every effort is made to accommodate your travel needs while taking into consideration the health and safety of other customers.

Attendants

Northwest does not provide escorts or personal attendants. Therefore, you must be accompanied by a personal attendant to see to your needs if you are traveling in a stretcher. Children in incubators also need to have a personal attendant to assist them during flight.

Medical Equipment Power

Medical devices are required to be self powered for use onboard. Passengers with devices that cannot be sustained without aircraft power are welcome to contact Northwest reservations. Note: Most NW aircraft electrical systems are incompatible with medical devices.

Advance notification is required, including information specifying the manufacturer and model number of the device so that we can be sure that it does not interfere with aircraft navigation or communication systems. Dry or gel cell batteries are acceptable for operation of life support systems/equipment on the aircraft. Wet cell batteries are not permitted in the cabin of the aircraft for safety reasons.